Return and Refund Policy – Vita Bloom Care

Vita Bloom Care, we take pride in delivering premium beauty and healthcare products to our customers worldwide. To ensure product integrity and hygiene, we maintain a strict no-return and no-exchange policy. However, we are committed to customer satisfaction and offer store credit under specific conditions if you are not fully satisfied with your purchase. Please read our policy carefully before making a purchase.

Return Shipping

At Vita Bloom Care, we want you to be fully satisfied with your skincare purchase. If you are not, we offer a simple return process.

Returns

If you wish to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@vitabloomcare.com within 7 days of receiving your order to initiate a return.
2. Return Eligibility: Products must be in their original, unused condition with all packaging intact. We cannot accept returns for opened or used products.
3. Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).

Once we receive the returned items, we will process your refund to the original payment method. Please note that the return shipping fee is non-refundable.

In order to avoid the hassle of returning the product please check this Before Placing Your Order:

To ensure you select the right product, we encourage you to:

✓ Read product descriptions and ingredient lists carefully.

✓ Check sizing, shades, or variations (if applicable).

✓ Verify your shipping details before placing your order.

✓ Contact our support team if you have any pre-purchase inquiries.

Exception – Damaged or Defective Products:

If your product arrives damaged or defective, you may submit a damage claim within 3 days of delivery (see Section 2 below).

Damaged or Defective Products – Claims Within 3 Days

If you receive a damaged or defective product, please file a claim within 3 days of delivery so we can assess and resolve the issue promptly.

How to File a Claim:

1. Email us at support@vitabloomcare.com within 3 days of delivery.
2. Provide the following details
   • Your order number
   • Clear photos/videos displaying the damage or defect
   • A brief description of the issue
3. Our team will reviewyour claim and determine if a replacement, refund, or store credit is applicable.
4. If approved, we will process the replacement, refund, or store voucher within 7 business days.

Claims submitted after 3 days of delivery will not be eligible for review.

Order Cancellations & Modifications

• Orders can only be cancelled before processing begins.
• Once an order is in the processing stage, cancellations will no longer be possible.
• A notification will be sent when your order enters processing.
• To request a cancellation or modification, email support@vitabloomcare.com as soon as possible with your order details
  

Once processing begins, the order is final and cannot be modified or cancelled.

Refund Process for Damaged or Defective Products

• Refunds are only issued for approved claims of damaged or defective products.
• Approved refunds will be processed within 7 business days, but the final transfer may take 5-10 business days, depending on your payment provider.
• Shipping fees are non-refundable unless the issue was caused by Vita Bloom Care.

Contact Us

For any concerns regarding your order, please reach out to our support team at support@vitabloomcare.com.

We appreciate your trust in Vita Bloom Care and are committed to ensuring a seamless shopping experience for you.